Mobile Service Engineer

Other
East Midlands
4 March 2025
Permanent

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Job Description

(Mobile Service Engineer for White Goods Domestic Appliances))

Job description

Role of the Mobile Service Engineer:

We are looking for an experienced Mobile Service Engineer to join our team, specializing in the repair and maintenance of domestic appliances. In this role, you will be responsible for servicing a variety of household products, including refrigerators, laundry appliances, electric cookers, and dishwashers, all within customers’ homes. While a Gas Safe certification is not required, you must bring strong technical expertise and exceptional problem-solving skills to diagnose and resolve appliance issues efficiently. If you’re passionate about delivering high-quality service and enjoy working independently, we want to hear from you!

Responsibilities:

  • Service & Repair: Carry out servicing and repairs on a wide range of domestic appliances, including refrigerators, washing machines, tumble dryers, cookers, dishwashers, microwaves, and other household white goods.
  • Customer Appointments: Manage up to 10 service calls per day, depending on location and job requirements.
  • Job Sheets & Stock Management: Maintain accurate electronic job sheets and ensure the correct parts are identified and stocked for each service call. Keep your van inventory up-to-date.
  • Customer Service: Deliver exceptional customer service by maintaining professionalism, courtesy, and a focus on high-quality work to foster customer loyalty and repeat business.
  • Health & Safety: Ensure all health and safety protocols are followed when working alone, guaranteeing safe and effective service delivery.
  • Vehicle Care: Keep your company vehicle clean and well-maintained, performing routine checks as required.
  • Technology & Communication: Use company technology to manage jobs, track progress, and communicate effectively with the team.
  • Uniform & PPE: Wear the provided company uniform and personal protective equipment (PPE) to maintain safety standards and brand consistency.
  • Problem Solving & Diagnostics: Apply your diagnostic skills to quickly identify issues and provide efficient repair solutions.

Requirements:

Qualifications:

  • A clean driving license is required (up to 6 penalty points acceptable).
  • No Gas Safe certification is necessary for this role.

Skills:

  • Strong diagnostic and fault-finding abilities across a wide range of domestic appliances.
  • Excellent verbal and written communication skills with a customer-focused mindset.
  • Ability to work independently and manage health and safety effectively while working alone.
  • Proficient in using technology and software for job management and communication.
  • Flexible and well-organised, with the ability to manage time effectively to attend multiple service calls daily.

Experience:

  • A minimum of 3 years of experience in servicing and repairing domestic appliances, including refrigerators, washing machines, tumble dryers, cookers, dishwashers, and microwaves.
  • Experience with well-known appliance brands such as Bosch, Beko, Hotpoint, Whirlpool, Glen Dimplex, Miele, and Electrolux.
  • Previous field service technician experience is preferred.
  • Knowledge of 2nd line refrigeration (R600) is a plus (training will be provided).

Perks and Benefits:

  • Van: Fully equipped van provided, available for private use, along with a fuel card.
  • Uniform & PPE: Company uniform and Personal Protective Equipment (PPE) supplied.
  • Mobile Phone: Provided for work-related communication.
  • Pension: Contributory pension plan with NEST.
  • Holiday: 20 days holiday + Bank Holidays (increases with time served).
  • Overtime: Potential to earn overtime at x1.5.
  • Paid Travel: Travel time is paid from home to home.
  • Team Bonding: Team bonding activities and support from colleagues and management.
  • Health Insurance: Vitality Health Insurance Cover, including optical, dental, and hearing coverage.
  • Discounts: Discount on new appliances.
  • Bonus Scheme: Performance-based bonus scheme.

Safeguarding Statement for the successful Mobile Service Engineer

All positions recruited at Green Bee Recruitment are subject to a right of work in the UK and any other relevant compliance checks.

This job advert is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.