CRM Administrator

Job Description

Location: Finchley/Hybrid Contract Type: Full-time / Permanent

Role of the CRM Administrator

Green Bee Recruitment is working with a forward-thinking organisation to recruit a CRM Administrator to take ownership of their Customer Relationship Management (CRM) system.

This role is central to ensuring the CRM is accurate, well-maintained, and fully aligned with business processes across sales, marketing, and operations. You will act as the system owner, supporting users, managing data quality, and enabling reporting, automation, and insights that support business performance and continuity.

Responsibilities of the CRM Administrator

CRM System Management

· Manage the day-to-day operation and maintenance of the CRM system

· Configure pipelines, workflows, automation rules, and system customisation

· Manage user accounts, permissions, and access controls

· Monitor system performance and liaise with CRM providers and internal IT teams when required

Data Quality & Governance

· Ensure CRM data is accurate, consistent, and reliable

· Manage data imports and maintain data integrity

· Establish and enforce data entry standards and best practices

· Support process mapping and documentation for CRM usage

User Support & Adoption

· Support onboarding of new CRM users and deliver refresher training

· Create and maintain user guides and system documentation

· Act as a key point of contact for CRM-related queries

Reporting & Insights

· Produce standard and ad-hoc reports for Managers and Directors

· Support leadership with meaningful insights, dashboards, and KPIs

Process Improvement & Automation

· Identify opportunities to automate manual processes

· Support continuous improvement of CRM functionality

Business Continuity & Compliance

· Ensure CRM processes support business continuity planning

· Maintain system documentation and continuity procedures

· Centralise customer knowledge to reduce reliance on individuals

· Support compliance with GDPR and data protection regulations

Requirements for the CRM Administrator role

Experience & Skills:

· Proven experience working with a CRM system

· Strong attention to detail and data management skills

· Confident supporting and training non-technical users

· Strong organisational and communication skills

· Comfortable working with reports, dashboards, and KPIs

· Knowledge of marketing automation and email marketing campaigns

· Understanding of customer lifecycle processes

Why Apply?

This is an excellent opportunity for a CRM professional who enjoys system ownership, process improvement, and supporting business-critical systems in a collaborative environment.

Safeguarding Statement

All positions recruited at Green Bee Recruitment are subject to a right to work in the UK and any other relevant compliance checks.

This job advert is not all-inclusive, and certain activities, duties, or responsibilities may be required of the employee as needed